Services & Training
In the highly specialized field of electrical
equipment design, installation and inspection, the
manufacturer plays a key role in helping customers
understand the nuances of their equipment.
From the simple task of fastening a Ty-Rap
®
cable
tie to programming a UPS system, Thomas & Betts
provides training in the field or in the classroom
to help minimize scrap at the job site and improve
installer speed and efficiency.
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• UPS and battery maintenance
• Battery replacement services
• Power quality and generator services
• Installation and commissioning assistance
• Grounding and lightning protection system design
based on British and IEC standards
• Onsite installation training provides a review and hands-on
practice of clamping, cutting, threading, assembling and
repairing the Ocal
®
PVC-coated conduit system
• Training also extends warranty from two to five years on a
system installed by a certified contractor
• Power & High Voltage Field Service group provides
field maintenance for Joslyn Hi-Voltage
®
and
Elastimold
®
equipment
• Thermographic scanning
• Power quality survey
• Site coordination
• Pre-installation consultation
• Commission support
• Battery analysis and refresh
• BCM retrofit services
• Load bank test
• Breaker coordination and arc flash studies
• Multi-vendor UPS, emergency lighting and
HVAC/CRAC services
• The QTP program provides a guaranteed two-week
shipment of Blackburn
®
products
• Configurator enables special connectors to be
designed with a guaranteed two-week shipment
• Product specification specialists and the Mobile
Solutions team are available nationwide to train in the
proper use and installation of Blackburn
®
products
• Inside Tech Support group provides 24/7/365 expertise
for Blackburn
®
products
• Full tool service as well as loaner and tool leasing
programs
Joslyn Hi-Voltage
®
/Elastimold
®
Field Services Group
Cyberex
®
Industrial UPS Systems
Ocal
®
Certification Training